Get To Know TriSphere COnsulting
We Love Operations, Owner-Led Practices, And Cats
Healthcare and veterinary practice owners are navigating a specific kind of challenge — building and running a thriving practice while staying true to the vision and values that brought them into this work in the first place.
That’s what we’re here for.
The TriSphere COnsulting team
You Get Two Experienced Consultants Behind Every Engagement
We’re not a large firm with rotating staff and account managers you’ll never meet. We’re also not a solo consultant who becomes the bottleneck. We are two experienced operations consultants — one named lead for your engagement, backed with the full capability of both of us available throughout.
That means you get more than one strategic mind on your situation and both of us are familiar with your practice. Continuity doesn’t depend on one person’s availability. Someone who already knows your work is always close to it and not catching up from the outside.
Lorraine Watson
A big picture thinker, unapologetic introvert, and deeply passionate about the people who build and run owner-led practices — and the teams that make them go.
Gabby The Boss
A ruler of servants, demander of scratches, and stickler for routines — known for meowing, keyboard supervision, and the occasional Zoom appearance.
Bonnie Duckett
A puzzle solver, spreadsheet queen, and vegetable gardener who grew up the youngest of seven on a farm — and has been simplifying complexity ever since.
Vision Comes First. Structure Follows
The Goal Isn’t To Fit Your Vision Into The Business. It’s To Build The Business Around The Vision.
Most practice owners know their vision. What gets hard is keeping the business aligned with that vision while everything else is pulling in different directions — the staffing challenges, the scheduling pressures, the decisions that keep landing on your desk no matter how many times you try to push them elsewhere.
Your vision and values aren’t the destination you’re working toward. They’re the foundation everything else gets built around. The systems, the structure, the team clarity, the delegation are all designed to make your vision a daily reality rather than a future aspiration.
Knowing what needs to change is rarely the problem. Having the capacity to actually change it while running a practice, seeing patients, and leading a team is where most good intentions stall.
What actually works is operational support built specifically around your practice — your vision, your values, your team, and where you’re trying to go.
What becomes Possible
With The Right Support, Things Actually Change
When the right structure is finally in place, something shifts. Not just in how the practice runs — in how it feels to show up every day.
The decisions that used to land on your desk start landing where they should. Your team carries more because they finally have the clarity and structure they need to carry it. You step back from managing the day-to-day — not because you stopped caring, but because the practice is built to run without needing you at the centre of everything.
The vision that felt like a “some day” goal starts showing up in how the practice operates right now. Your values stop living only in your head and start showing up in how your team works, how patients experience your practice, and how your culture holds together — even on a Tuesday afternoon when you’re not in the clinic.
That’s getting what the right support makes possible.
Let’s talk Operations, practice ownership, and cats
Two Consultants. One Focused Practice Area. Forty-Plus Years Of Combined Experience.
We both came to this work through years of analyzing business systems and processes — understanding how organizations actually function, where they break down, and what it takes to build something that holds together without requiring heroic effort from the people running it.
What We Each Bring To The Work
We each hold a Computer Science degree and bring deep experience in business and systems analysis. Bonnie brings a data and measurement lens — and she’s been on the other side of the consultant relationship, which means she knows what it feels like to receive recommendations that look good on paper and fall apart in practice. Lorraine brings strategic and operational leadership, workshop facilitation, and a background in translating complex problems into practical solutions — starting from her days on the help desk as the person who answered the phone, took the problem seriously, and figured out what it actually needed.
We love solving problems, sharing insights, and creating light bulb moments.
Why We Work With Practice Owners
We work almost exclusively with owner-led healthcare and veterinary practices. And that choice wasn’t accidental. We’ve seen what burnout looks like in this world. We’ve seen what happens when the people doing some of the most important work in their communities — caring for patients, for animals, for the people who love them — run out of road because the business side became unsustainable. That’s the problem we want to solve. Not because it’s a market opportunity. Because it matters.
You don’t need to know which service is the right fit or whether your situation is serious enough. That’s what the discovery conversation is for. When you’re ready — we’re here.
Let’s Talk About Your PracticeVolunteering Is Our Hobby
We’re As Passionate About Cats And Community As We Are About Practice Owners
We believe in showing up for the things and the people that matter beyond client work.
That means volunteering our time for community events and initiatives. It means fostering kittens, supporting animal rescues, and giving time to organizations doing good work with limited resources. There’s a thread that runs through all of it — a belief that showing up consistently for the things you care about is how communities, practices, and people actually thrive.
If you see us out and about — wave and say hello.
Gift A “Working” Website
If your business has a favorite charity or non-profit that could increase its impact and further its mission by making its website more effective and increasing its online visibility, we can help! Contact us to learn how your business can gift your favorite organization analytics and SEO services to get their website working and make a difference in the lives of many.